»  Refund Policy

Order prepayments are completely refundable within the period of 1 week after the payment is made.

Final payments are invoiced after the service has been provided. By submitting the final payment client approves that the service has been provided completely and the client is satisfied with the result.

Since KAY-COM LLC is offering non-tangible irrevocable services we DO NOT issue refunds for final payments after the service has been provided. As a customer you are responsible for understanding this upon purchasing our services.

However, we realize that exceptional circumstance can take place with regard to the character of the services we supply.

1. Therefore, we DO honor requests for the refund on the following reasons:

   • service prepayment has been made by mistake or parties have come to an agreement about order cancellation;
   • service not-as-described: a request based on this reason is satisfied on a case by case basis in agreement of both parties concerned.

2. Contact us

   
   Please, mind that our Support Team is ready to provide you with timely and efficient professional assistance. Be sure that we will find the best convenient solution for your query. We will gladly review your problems per your contacting us via following means:
   • Online Contact Form
   • Customer Support Email

   Please, give it 12-24 hours for our Support Team to get back to you on the problem.

   Requests for a refund are accepted at support email within the period of 1 week after the payment is processed. You should accompany this request with detailed and grounded reasons why you apply for a refund.

   Please, acknowledge that by mutual consent Exchange can be done to avoid a Refund.